Make a claim

Have a claim you want to make? Click here and Simply follow our step-by-step guide to submit your claim with Great Eastern Takaful.

For official proof and verification, we would require you to submit the following documents for the type of claim you are making.

Document Requirements for Critical Illness Claim:

1. Critical Illness Claim Form - Personal Statement
   
2. Confidential Medical Certificate (Brain,Nerve & Muscle Related)
   
3. Confidential Medical Certificate (Cancer)
   
4. Confidential Medical Certificate (Heart Related Conditions)
5. Confidential Medical Certificate (Other Illnesses)
   
6. Letter of Authorisation/Consent
7. Family Claims - Document Checklist
8. Direct Credit Facility Form

Once you have downloaded and completed the relevant claim forms, please submit the claim to us together with the required documents for assessment.

Please submit all claims documents personally at our Customer Service Centre located at level 3 at the head office or the nearest branch.

Head office:
Great Eastern Takaful Berhad (916257-H)
Level 3 Menara Great Eastern
303 Jalan Ampang
50450 Kuala Lumpur

We will write to you to inform you of the status of the claim.

We know you are keen to get a reply quickly, and you can be sure that we are doing our utmost to get back to you as soon as possible. Thank you!

Check Claim Status

Upon filing a claim, you may check on the status of your submission by emailing us at i-greatcare@greateasterntakaful.com